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Do you want a direct answer to your question? Take a look at the overview of the most frequently asked questions below. If your question is not there, please contact us.

• General
  1. Which countries do you support?
• Outpayments
  1. When do you pay including VAT and when excluding VAT ?
  2. If I send visitors to SearchRingtones.com, when do I get paid ?
  3. Can you send your payments to my PayPal account?
  4. When will I get paid ?
• Account
  1. How do I deactivate my account?
  2. How can I create a (free) account?
  3. Is your service free or do I have to pay for it?
  4. I forgot my password. How do I retrieve my password?
  5. Which possibilities are there when I want to use the MobileMoney system on more then one site?
• Websites
  1. I am starting a new website. Could you give me an URL where I can see a live demo of a MobileMoney site ?
  2. Should I have my own website or do you provide me with one ?
• Micro payments
  1. How are your pincodes formatted?
  2. How can I use micropayments to give people paid access to my site ?
  3. Can I open a URL after the payment and close the sales pop up ?
  4. When is my Micropayment considered "Adult" ?
  5. What are Micropayments and how do they work?
  6. How do I use my own (validation) code, that I validate my sales with later on ?
  7. I want to add a credit system to my site. How can I have my customers upgrade their credits?
• Reversed Billing / Premium SMS
  1. What is the revenue for Reversed Billing ?
  2. Why should I sign a contract ?
  3. What happens after I signed the contract?
  4. I want to request Reversed Billing. What should I do ?
  5. How much does it cost to use the Reversed Billing option ?
  6. What is the difference between a main keyword and a sub keyword ?
• User questions Reverse billing/Premium SMS
  1. I want people to be able to pay by text message. Do I need to request Reversed Billing?
  2. Why is my welcome message not used?
  3. Can I get more than 3 subkeywords?
  4. How long will it take before I can use a requested keyword?
  5. I do have people who send text messages to me, but I don't see them in the statistics
  6. Can I send paid text messages to my customers via a HTTP request?
  7. Is it possible to send a Reversed Billing message with an alternative sender?
• Pay with 090x/IVR
  1. Sometimes the phone line gives out a pincode, but most times one has to enter it. Why?
  2. Is there also a pin code in case of PayPal payments?
  3. How long do pin codes stay valid?
• Content
  2. Can search engines find the wizard content on my website ?
  3. I want to sell my own content, how do I support as many phones as possible?
  4. How can I adjust the presentation of the content, if I have used the Wizard ?
  5. At some top lists a link is missing ?
  6. I use the database dump, but I see that some of the sections do not contain content?
  7. In which file format should I create my own wallpapers ?
  8. Something went wrong sending my own Wallpapers, how do I solve this?
  9. Do I have to change and #UPDATE# the HTML code I place on my site, everytime MobileMoney updates content ?
  10. How long does it take before an order arrives ?
  11. How can I change the appearance of the page numbers in the Wizard output?
  12. I’m using a Content Management System (CMS), but I have problems placing your code. What should I do?
• Tariffs and statistics
  1. On a certain day I have a negative amount in my statistics. How come?
  2. How can I use different prices for different content types?
  3. I cannot open the (PDF) invoices.
• Promotion
  1. How do I improve on my sales?
• Sales Popup
  1. Can my website be listed as the sender with Premium SMS payments?
  2. How can I skip the country selection (flags) in the pop up ?
  3. How can I change the layout of the popup?
• Wap
  1. To which WAP site should my customers go to receive the product ?
  2. Why do people have to WAP to get a Polyphonic ringtone or a Wallpaper?
  3. Can my customers also order other products via the WAP site?